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Delivery Information

We offer FREE delivery on all orders over £50! to mainland UK addresses with the exception of Highlands of Scotland, Northern Ireland and other remote islands off the British Isles.  If your item is in stock, your goods will be carefully packaged and dispatched on the same day your order is placed if it is received by us before 2pm (Mon-Fri) .

If you order over the weekend, then it will be processed the next working day.

DELIVERY PRICES

 Description Price
Pallet Delivery (item delivered kerbside - you will need to move it to where you want it locating) FREE
Order items of £50 or more FREE

ORDER TRACKING AND HISTORY

Wherever possible we aim to provide you with a tracking number so you can keep tabs on your goods and see that they are on their way.

 

DELIVERY TYPES - IMPORTANT INFORMATION

With the nature of the products we sell, the goods come in various shapes, sizes and weights, and therefore the services and the sizes of vehicles required to deliver these goods are different.  Please make note of the following services before ordering your items.  If you have any queries, concerns or delivery restriction information, please feel free to contact us at any time with this information or add these details to your order when checking out.

Boxed Delivery:

Items in small, medium and large boxes will be delivered to your address by a tracked delivery service.  You will receive your delivery tracking number once your item has been dispatched via email and text on the day of delivery if the relevant contact details have been provided to us.

The delivery company will make every effort possible to deliver your item at the first attempt.  If you are not at the premises, the driver will look to leave your item, where possible, with a neighbour or in a safe place at the premises.  If neither of these are available, then you will receive a delivery card with details on how to re-book a delivery of your items.

Pallet Delivery:

If your goods are to be delivered on a pallet, this will be because of either the weight of the item is heavier than one person can lift, or the size or nature of the box and its contents requires secure delivery on a pallet.  You will be contacted by the delivery company and given your delivery date in advance,

**failure to be at the property to receive your delivery will incur a failed delivery charge.**

Your palletised goods will be delivered via a lorry of a minimum of 7.5 tonnes, therefore if you have any delivery restrictions to your property, such as single track or restricted height or width access, this information must be provided at the time or ordering your goods.

The delivery company will unload your goods from the lorry using a pallet or pump truck, and are contracted to leave the goods at the kerbside of the vehicle.  If you have a driveway or wide path which is large enough to accept a 120cm by 100cm pallet and that the path or driveway is made from hard standing material such as paving stone, block paving, tarmac or concrete, then the goods can be moved across this pathway and the goods positioned where you would like them.  The positioning of these goods is at the drivers discretion.  If your driveway is steep or on a severe slop, or the material of the pathway or driveway will not allow the travel of the pump/pallet truck, then the goods will be left at the kerbside and is therefore your responsibility to move the goods to the delivery location of your choice.  Due to the nature of the pallet, its size and weight, two strong persons will be required to move the items.

If you have any concerns whatsoever about any aspect of your delivery process please contact us at any time by emailing us at sales@outdoorfires.com